Last Updated: January 2026

F 99's Privacy Policy

Your personal information matters to us. Here you'll find a clear explanation of what data f 99 collects, how it is used, and how it is kept secure.

SSL Encrypted & Secure


Why Your Data Is Safe with f 99

We don't treat your privacy as just a formality — it's a responsibility we take seriously.

SSL Encryption

All transactions and data exchanges on f 99 are protected with 256-bit SSL encryption, making it impossible for any third party to access your data.

Data Is Never Sold

Your personal data is never sold to advertisers or any third party. Not ever.

Minimal Data Collection

Only the data necessary to provide our services is collected. Gathering excessive or unnecessary data is against f 99's policy.

Identity Verification Security

Documents submitted during the KYC process are stored directly on secure servers and are used solely for verification purposes.

Cookie Controls

You can manage cookies at any time through your browser settings. Only essential cookies are enabled by default.

Right to Erasure

You can request account closure and deletion of your personal data at any time. Data will not be retained beyond what is legally required.

01Introduction

F 99 places the highest importance on the privacy of its users. This privacy policy explains what information we collect when you use the f 99 platform, how we use it, and how we keep your data secure.

By using the f 99 website or mobile app, you are considered to have consented to this Privacy Policy. This policy applies alongside our Terms & Conditions apply jointly.

This privacy policy has been written in Bengali for the convenience of users in Bangladesh. In the event of any dispute, the English version shall prevail.

Transparency is at the core of how we operate. It is our responsibility to inform you why your data is being collected before we collect it. f 99 believes that a truly trustworthy platform cannot be built without proper data protection.

02What Information We Collect

F 99 collects two types of information — data you provide directly and data collected automatically.

Information You Provide

Data Type Example When It Is Collected
Identity Information Name, date of birth, gender At the Time of Registration
Contact Information Phone number, email, address During registration and updates
Identity Verification Documents NID, Passport, Driving License During the KYC process
Payment Information Mobile banking number, bank account At the Time of Transaction
Communication History Support chat, email Use of Support

Automatically Collected Information

When you use the f 99 platform, the following information may be collected automatically:

  • Device type, operating system, and browser information.
  • IP address and approximate location.
  • Logs of which pages you visited on the platform and for how long.
  • Gaming and betting activity history.
  • Cookies and session data.

We do not directly store your card number or full banking details. Payment gateways hold this information within their own secure systems.

03How Your Data Is Used

F 99 uses collected data solely for its intended purposes. Data is never used beyond what it was originally collected for.

  • Account Management: To create and verify your account and ensure its security.
  • Service Delivery: To deliver gaming, betting, and payment services smoothly.
  • Contact: For sending important updates, transaction confirmations, and support.
  • Legal Obligations: To comply with KYC, AML, and applicable legal requirements.
  • Fraud Prevention: To detect and prevent suspicious activity.
  • Service Improvement: To analyze and improve the overall user experience.
  • Promotional Communications: To inform you of offers and bonuses, with your consent only.

f 99 never sells your data to third parties for advertising purposes. You can unsubscribe from promotional emails at any time.

04Data Retention & Periods

F 99 retains your data for as long as your account remains active or as needed to provide our services. Once your account is closed, most data is deleted within 180 days.

Exceptions

Data may need to be retained for a longer period due to legal obligations in the following cases:

  • Financial transaction records — typically retained for up to 5 years.
  • KYC documents — retained for up to 3 years after account closure.
  • While any active dispute or investigation is ongoing.
  • In cases involving a legal notice or court order.

Data is stored in secure data centers accessible only to authorized personnel. Regular security audits are conducted to ensure storage standards are maintained.

05Sharing Data with Third Parties

F 99 does not generally share your personal information with third parties. However, there are certain circumstances where sharing information may be necessary:

  • Payment Processors: Necessary data is shared with payment gateways such as bKash, Nagad, and Rocket to process transactions.
  • KYC Partner: With authorized providers for identity verification.
  • Legal Authority: In response to a court order or a lawful request from a regulatory authority.
  • Cloud Services: With secure hosting and data storage providers, who are not permitted to use the data themselves.

All third-party service providers are contractually bound to comply with our privacy standards. They are not permitted to use your data for their own purposes.

06Cookie Policy

F 99 uses cookies on its website and app. Cookies are small text files saved to your device that help improve platform functionality.

Cookie Type

  • Essential Cookies: Essential for login sessions and platform security. Disabling these will prevent the platform from functioning properly.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To collect anonymous statistics for understanding user experience.

You can disable all non-essential cookies from your browser settings, though some features may become limited as a result.

07Your Rights

Under f 99's privacy policy, you are entitled to the following rights:

Right to Access

You may request to know what information we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You may request that your data be deleted under certain circumstances.

Right to Object to Processing

You can opt out of your data being used for marketing purposes.

Right to Data Portability

You can request a copy of your personal data for your own records.

Right to Restrict Processing

In certain circumstances, you can request that processing of your data be restricted.

To exercise any of these rights, email us at support@f99.io. We aim to respond within 30 business days.

08Children's Privacy

F 99 is strictly for users aged 18 and above. We do not knowingly collect information from anyone under 18. If a minor has created an account, parents or guardians may notify us and the account along with all associated data will be deleted immediately.

If minors are in your household, please prevent them from accessing this platform. The use of parental control software is strongly recommended.

09Security Measures

F 99 follows the highest industry standards to protect your data. Our security measures include:

  • 256-bit SSL/TLS encryption — applied to all data transfers.
  • Two-factor authentication (2FA) — applied at account login.
  • Regular security audits and penetration testing.
  • Suspicious login detection with automated alerts.
  • Restricted staff access — only authorized personnel can view your data.
  • Encrypted database storage.

That said, no online platform can guarantee 100% security. Keep your password strong, never share it with anyone, and contact us immediately if you notice anything suspicious.

10Changes to the Privacy Policy

F 99 may update this privacy policy when necessary. For any significant changes, you will be notified in advance via your registered email or through a platform notification.

Continued use of the platform after any changes constitutes acceptance of the updated Privacy Policy. We recommend checking this page regularly.

This Privacy Policy was last updated in January 2026.

11Contact

For any questions about our Privacy Policy or to exercise your rights, please get in touch with us:

  • Email: support@f99.io
  • Live Chat: Available 24/7

We take all privacy-related requests seriously and aim to respond as quickly as possible. In most cases, you can expect an initial response within 2–3 business days.

Privacy FAQ

No, never. f 99 does not sell your data to any third party. Certain data is shared only for specific services such as payment processing and KYC verification, and even then, those parties are not permitted to use your data for their own purposes.

Data is retained while your account is active. After account closure, most data is deleted within 180 days. However, financial transaction records may be kept for up to 5 years due to legal obligations.

Yes, you can. Email support@f99.io to submit a data deletion request. Unless retention is required by law, your data will be deleted within the specified timeframe.

Promotional emails are only sent with your consent. You can opt out of marketing communications at any time via the unsubscribe link in any email or through your account settings.

Contact us immediately via live chat or at support@f99.io. We will promptly lock the account and launch an investigation. Change your password and enable 2FA.
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Enjoy gaming in a safe and secure environment

F 99 is committed to your privacy and security. Register now and start playing on a platform you can trust.

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