f 99's Commitment

Responsible Play —
Fun, kept in check

Gaming is entertainment, not a solution to your problems. f 99 believes everyone deserves to play safely and responsibly. Use our tools and guidelines to keep your gaming experience positive, every time.

24/7
Support available
18+
Age Verification Is Mandatory
6
Protection Tools
5 minutes
Self-exclusion active

How f 99 Keeps You Safe

Responsible gaming isn't just talk — we back it up with real tools and policies.

Deposit Limit Setting

Set your own daily, weekly, or monthly deposit limit. Once set, it cannot be increased before the specified period ends — that's the rule.

Session Time Limit

Decide how long you want to play before you start. When your time is up, f 99 will automatically notify you and encourage you to take a break.

Self-Exclusion

You can self-exclude for anywhere between 1 week and 5 years. During this period, you won't receive any promotional messages either.

Loss Limit

Set in advance how much you're willing to lose within a given period. Once the limit is reached, no more bets can be placed — your budget stays protected.

Reality Check Reminder

A pop-up will appear every 30 minutes, 1 hour, or 2 hours — summarising how long you've been playing and how much you've won or lost.

Age Verification (18+)

F 99 enforces strict age verification at registration. Any underage account is closed immediately and all balances are refunded.

How to Set Your Limits

Set your gaming limits in just a few simple steps.

Log in to your account
Go to Profile Settings
Open the "Responsible Gaming" tab
Set your own limits
Save & Confirm
Deposit Limit

Daily, weekly, and monthly limits can each be set separately.

Session Timer

Automatic alerts after a set time — you decide when to take a break.

Loss Limit

Set a maximum loss amount — your account pauses automatically once it's reached.

Cooling-off Period

Take a break from 1 day to 6 weeks — your account will be temporarily suspended.

Self-Exclusion

For a longer break — you can suspend your account for up to 5 years.

Promotions off

Turn off bonus and offer notifications — enjoy gaming without the pressure.

What Is Responsible Play?

Responsible gaming means treating gaming and betting as a form of entertainment — not a solution to financial problems. At f 99, we believe every user has the right to play in a healthy, controlled way. That's why we don't just offer games — we ensure a safe environment to play in.

Online gaming is growing rapidly in Bangladesh. In this landscape, f 99 is committed to building a platform where people can play and have fun without coming to harm. The core principle of responsible gaming is simple — you control the game, not the other way around.

Remember: gaming is always meant to be fun. If you lose, take a break instead of getting frustrated. Never chase losses by placing bigger bets to try to win back what you've lost.

Recognize the Warning Signs

Certain signs may indicate that gaming is becoming a problem. Be honest with yourself and seek help if needed.

Behaviour / Feelings Normal Concerning
Play within your budget Yes Regularly going over budget
Reaction to Losses Normal Playing more to chase losses
Time Management Planned Unable to stop playing
Taking on Debt Never Borrowing money to play
Family & Work Normal Gaming Taking Priority
Mental state Fun Feeling anxious or depressed

If you notice even one of the warning signs above in yourself, contact support now or activate self-exclusion.

8 Safe Gaming Tips

F 99 always wants your gaming experience to stay positive. Follow these tips and gaming will be genuinely enjoyable.

  1. Set your budget in advance: Before you start playing, decide how much you're willing to spend today. If you hit that limit, stop — that's it for the day.
  2. Set a time limit: Decide how long you want to play before you start. Set an alarm on your phone or use f 99's Session Timer.
  3. A loss is not a signal to keep playing: Don't chase losses by playing more — it almost always leads to bigger losses.
  4. Make time for other activities: Don't let gaming be your only source of entertainment. Keep a healthy balance with family, friends, and other activities.
  5. Never play under the influence of alcohol or any other substance: When you're not in a good headspace, your judgement is impaired. Avoid playing at those times.
  6. Don't treat winnings as a source of income: Gaming is entertainment, not a business. Never rely on betting as a source of income.
  7. Let someone close to you know: Let a family member or trusted friend know about your gaming habits. Someone on the outside can often spot problems before you do.
  8. Don't hesitate to ask for help: If you're struggling, reach out to f 99 support or a professional. It's not a sign of weakness — it takes courage.

Protection of Minors

F 99 is strictly for users aged 18 and above. We are firmly committed to keeping minors away from gaming. Age is verified at registration, and KYC documents may be requested at any time.

Advice for Parents & Guardians

  • Use parental control software on your child's device.
  • Keep your f 99 account password and login details away from children.
  • Have an open conversation with your child about online gaming.
  • If you suspect a minor is using an account, contact us immediately at support@f99.io.

If f 99 detects an underage account, it is immediately closed and all balances are returned.

Need Help?

If you're experiencing any issues with gaming, don't try to handle it alone — reach out to us. The f 99 support team is here for you 24 hours a day, 7 days a week.

Our support agents are trained in responsible gaming. Whether you need help setting limits, taking a cooling-off period, or activating self-exclusion — they'll guide you through the whole process, without any judgment.

  • Email: support@f99.io
  • Live Chat: Available 24/7

Quick Self-Assessment

1. Did you play over budget last week?
2. Have you played more to try to recover losses?
3. Is gaming affecting your daily responsibilities?

Quick Links

Questions About Responsible Play

No, it's not permanent. You can set a duration ranging from 1 week to 5 years. Once the period ends, you'll need to contact support to reactivate your account. It doesn't restart immediately — a cooling period applies.

Lowering your limit takes effect immediately. Increasing it requires a 7-day waiting period — this is intentional, to prevent impulsive decisions.

Cooling-Off is a temporary break — from 1 day up to 6 weeks. Your account is paused during this period and reactivates automatically once it ends. Self-Exclusion is a longer-term commitment — from 6 months up to 5 years — and requires support assistance to reactivate.

When you activate self-exclusion, your current balance is preserved. No bonuses or promotional offers will apply during the break. Once the exclusion period ends, your balance will be returned in full.

Start by having a calm, non-judgmental conversation with them. Show empathy, not criticism. You can also contact f 99 Support to report concerns about their account — we'll handle it confidentially and take the appropriate steps.

Play Responsibly, Play Better

Fun and safety go hand in hand at f 99. Sign up today and use our responsible gaming tools to play on your own terms — you're always in control.

18+ | For Entertainment Purposes Only

বাংলা